Shipping policy
We are proud to serve our community and ship our products far and wide! Please review our updated shipping guidelines to ensure a smooth experience for your order.
Free Shipping
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Minimum Order: Enjoy Free Shipping on all orders over $120.00 (before taxes).
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Standard Shipping: For orders under $120.00, shipping rates will be calculated at checkout based on your delivery address.
Shipping Restrictions
To ensure your products arrive in the best possible condition, the following items are not eligible for shipping:
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Frozen Items: We do not ship frozen products to ensure food safety and quality.
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Heavy or Oversized Items: We do not ship heavy (12lbs+), large, or oversized items (such as bulk bags or large equipment).
Note: These items may still be available for Local Niagara Delivery or In-Store Pickup.
Timing & Expectations
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Processing: While we always strive to get your items to you as quickly as possible, we cannot guarantee same-day shipping.
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Notifications: You will receive automated updates via email:
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Order Shipped: Sent when your order has been processed and picked up by the carrier.
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Delivered: Sent once your order has been successfully dropped off at your location.
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Cancellations & Delays
Sometimes things out of our control (like extreme weather or carrier issues) happen.
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Cancellations: If for any reason we need to cancel or delay a shipment, we will notify affected customers via email and post an update on our social media channels.
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Rescheduling: Delayed shipments will typically be processed and sent out on the next available business day.
Stay Updated
Follow us for the latest shipping updates and community news:
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Instagram: @littlechief.dog
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Facebook: Little Chief
Please note: This shipping policy is subject to change without notice.