Local Delivery Policy
We are proud to offer Free Local Delivery to our community across the Niagara Region! Please review our delivery guidelines below to ensure a smooth experience.
Delivery Schedule
Local deliveries are made three days a week:
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Monday, Wednesday, and Friday
Timing & Expectations
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Same-Day Delivery: While we always strive to get your items to you as quickly as possible, we cannot guarantee same-day delivery.
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Notifications: You will receive two automated updates via email:
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Out for Delivery: Sent when your order has left our shop.
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Delivered: Sent once your order has been successfully dropped off.
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Cancellations & Rescheduling
Sometimes things out of our control (like extreme weather or vehicle issues) happen.
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Cancellations: If we need to cancel a delivery route, we will notify affected customers via email and post an update on our social media channels.
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Rescheduling: Cancelled deliveries will typically be automatically rescheduled for the next available delivery day.
Delivery Attempts
If we are unable to safely complete a delivery:
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Failed Attempts: You will be notified if a delivery attempt was unsuccessful.
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Coordination: Our team will reach out to you to coordinate a new time or date to ensure you get your order.
Delivery FAQ & Tips
Where will you leave my package? By default, we will leave your order at your front door or in a safe location. If you have a specific spot in mind, please include it in the "Additional Instructions" at checkout.
Summer Delivery Tip
During the warmer summer months, we highly suggest leaving a cooler in a safe, shaded location and noting its placement in your delivery instructions. This helps ensure your products stay fresh and protected from the heat until you can bring them inside.
Stay Updated
Follow us for the latest delivery updates and community news:
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Instagram: @littlechief.dog
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Facebook: Little Chief