Local Delivery Policy

We are proud to offer local delivery to our community! Please review our delivery guidelines based on your region to ensure a smooth experience.

Niagara Region Delivery

  • Free Local Delivery: On all orders over $50.00 (before taxes).

  • Schedule: Deliveries are made every Monday, Wednesday, and Friday.

Extended Weekly Delivery (Stoney Creek, Hamilton, & Burlington)

  • Flat Fee: A $12.00 flat fee applies to all deliveries in these regions.

  • Free Delivery: Enjoy free delivery on orders over $120.00 (before taxes).

  • Schedule: Deliveries for this region are made every Wednesday.


Timing & Expectations

  • Same-Day Delivery: While we always strive to get your items to you as quickly as possible, we cannot guarantee same-day delivery.

  • Notifications: You will receive two automated updates via email:

    1. Out for Delivery: Sent when your order has left our shop.

    2. Delivered: Sent once your order has been successfully dropped off.

Cancellations & Rescheduling

Sometimes things out of our control (like extreme weather or vehicle issues) happen.

  • Cancellations: If we need to cancel a delivery route, we will notify affected customers via email and post an update on our social media channels.

  • Rescheduling: Cancelled deliveries will typically be automatically rescheduled for the next available delivery day for your region.

Delivery Attempts & FAQ

  • Failed Attempts: If we cannot safely complete a delivery, we will notify you and reach out to coordinate a new time or date.

  • Drop-off Location: By default, we leave orders at your front door. Please use the "Additional Instructions" at checkout for specific placement.

  • Summer Delivery Tip β˜€οΈ: In warmer months, we highly suggest leaving a cooler in a shaded location and noting its placement in your instructions to keep products fresh.


Stay Updated

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Please note: This delivery policy is subject to change without notice.