Subscription Policy
Welcome to the Little Chief & Co. subscription service! We are excited to offer you the convenience of having your favorite pet products delivered regularly. Please read the following policy to understand how our subscription service works.
- Subscription Overview
- Products Available for Subscription: Selected products are available for subscription. These products will be clearly marked on our website.
- Subscription Frequency: Customers can choose their preferred delivery frequency, such as weekly, bi-weekly, or monthly.
- Subscription Loyalty: We offer a loyalty program on many brands which subscriptions qualify for too. Click here for more info!
- Subscription Management
- Account Setup: You must create an account on our website to manage your subscriptions.
- Changes to Subscription: You can change your subscription preferences, such as frequency, quantity, or product selection, through your account dashboard.
- Cancellation Policy: Subscriptions can be canceled at any time through your account. Please note that cancellations must be made at least [7 days] before the next scheduled shipment to avoid being charged for that shipment.
- Payment Terms
- Billing: Your credit card or payment method will be charged automatically according to your selected subscription frequency. You will receive a notification email prior to each billing.
- Payment Methods: We accept all major credit cards and payment methods available on our website.
- Failed Payments: If a payment fails, you will be notified via email. We will attempt to process the payment again within [5 days]. If the payment continues to fail, your subscription may be paused until the issue is resolved.
- Shipping and Delivery
- Shipping Schedule: Subscription orders will be processed and shipped according to your chosen frequency. Standard shipping times apply.
- Free Local Delivery: Enjoy free local delivery throughout the entire Niagara Region, available Monday to Friday.
- Shipping Charges: Free Shipping is offered on orders over $100, otherwise standard shipping charges apply for orders outside the local delivery area unless otherwise specified.
- Returns and Refunds
- Return Policy: Subscription items follow our standard return policy. Please refer to our Return Policy for details.
- Refunds: Refunds for subscription items will be processed according to our Return Policy. Subscription fees already charged are non-refundable unless the product is defective or the wrong item was delivered.
- Communication
- Notifications: You will receive email notifications for order confirmations, shipping updates, and upcoming billing reminders.
- Customer Support: For any subscription-related inquiries or assistance, please contact our customer support team at info@littlechief.dog
- Modifications to Subscription Policy
- Policy Changes: Little Chief & Co. reserves the right to modify this Subscription Policy at any time. Any changes will be communicated to subscribers via email and updated on our website.
- Contact Information
- If you have any questions or need further assistance, please contact us at:
  - Email: info@littlechief.dog
Thank you for choosing Little Chief & Co. for your pet's needs. We are dedicated to providing you with the best products and service.