Shipping

*Please note we cannot currently guarantee same day shipping due to a high volume of orders as a result of COVID-19. We have also been informed that our couriers have suspended their on-time delivery guarantees for all parcel services until further notice. We appreciate your understanding during this time.

Most of the products on our site qualify for free shipping. Your order will be sent by our preferred carrier with the standard level of service. To qualify for free shipping, your order must total $100 or above after discounts and before taxes.

Bulk or oversized items carry an additional charge from the shipping companies we utilize, and therefore do not qualify for free shipping. Some examples are oversized pet beds, pet carriers, heavy feeders, etc. Simply, anything that’s unusually large or dense or that requires special handling due to size. Please note that oversized items are subject to change at any time without notice.

We ship only throughout Canada and shipping rates will be calculated at time of checkout.

Your purchase will be processed and shipped within 2 business days.